Support Center

We're here to help! Get in touch with our support team for any questions or assistance.

Contact Information

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Email Support nnamdigrant80@gmail.com

We typically respond within 24-48 hours

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Phone Support +16019759037

Available Monday-Friday, 9 AM - 6 PM EST

How Can We Help?

Our support team is dedicated to providing you with the best assistance possible. Whether you have questions about features, need technical support, or want to provide feedback, we're here for you.

What We Can Help With

Technical issues and troubleshooting
Account management and settings
Coin purchases and payment issues
Feature explanations and guidance
Data privacy and security questions
Bug reports and feedback
General inquiries about Vidly

Before Contacting Support

To help us assist you more efficiently, please have the following information ready:

Your device model and iOS version
Vidly app version
A detailed description of your issue
Screenshots if applicable
Steps to reproduce the problem (if technical issue)

Response Time

We strive to respond to all inquiries as quickly as possible:

Email: Within 24-48 hours
Phone: Immediate assistance during business hours
Critical Issues: Priority response within 12 hours

Quick Tips

Make sure you're using the latest version of Vidly
Check your internet connection for cloud-based features
Restart the app if you experience any issues
Review our Privacy Policy and Terms of Service for policy questions
Back up your data regularly using device backup features

Feedback and Suggestions

We love hearing from our users! If you have ideas for new features or improvements, please don't hesitate to reach out. Your feedback helps us make Vidly better for everyone.