Support Center
We're here to help! Get in touch with our support team for any questions or assistance.
Contact Information
Email Support
nnamdigrant80@gmail.com
We typically respond within 24-48 hours
Phone Support
+16019759037
Available Monday-Friday, 9 AM - 6 PM EST
How Can We Help?
Our support team is dedicated to providing you with the best assistance possible. Whether you have questions about features, need technical support, or want to provide feedback, we're here for you.
What We Can Help With
- Technical issues and troubleshooting
- Account management and settings
- Coin purchases and payment issues
- Feature explanations and guidance
- Data privacy and security questions
- Bug reports and feedback
- General inquiries about Vidly
Before Contacting Support
To help us assist you more efficiently, please have the following information ready:
- Your device model and iOS version
- Vidly app version
- A detailed description of your issue
- Screenshots if applicable
- Steps to reproduce the problem (if technical issue)
Response Time
We strive to respond to all inquiries as quickly as possible:
- Email: Within 24-48 hours
- Phone: Immediate assistance during business hours
- Critical Issues: Priority response within 12 hours
Quick Tips
- Make sure you're using the latest version of Vidly
- Check your internet connection for cloud-based features
- Restart the app if you experience any issues
- Review our Privacy Policy and Terms of Service for policy questions
- Back up your data regularly using device backup features
Feedback and Suggestions
We love hearing from our users! If you have ideas for new features or improvements, please don't hesitate to reach out. Your feedback helps us make Vidly better for everyone.